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Certificate Program

Clinical Laboratory Leadership and Management

  • Credit: 12.0 ACCENT
  • Level: Basic

Price: $415.00

Member Price: $215.00

Rating: Member Average



A big obstacle to operational excellence in the clinical laboratory is inadequate staff leadership and managerial skills. This certificate program introduces the theory and practical applications of effective leadership. It also concentrates on developing the knowledge and abilities to run a laboratory efficiently and effectively by focusing on skills in leadership, time management, personnel management, team development, motivation, and strategic thinking and planning. It is offered for laboratory professionals who want to contribute to successful operations and, at the same time, improve their training, their job satisfaction and career opportunities. By adopting strategic thinking, embracing innovation, and investing in change, laboratory staff can contribute to patient satisfaction, reduced staff turnover, and improved laboratory performance.


This program is composed of six courses listed below. Each course can be completed online in approximately 1-2 hours and contains a lecture, resources and a quiz.

  1. Leadership Skills for Effective Laboratory Management

    Richard Tully, PhD, Louisiana State University, Baton Rouge, LA
    Lists the seven habits of highly effective people and describes how these principles can be applied within the laboratory.

  2. Laboratory Personnel Management Techniques

    Denise Harmening, PhD, MT (ASCP), American Red Cross, Baltimore, MD 
    Lists the basic functions of management and discusses recruiting, hiring, writing job descriptions, and evaluating personnel.

  3. The Importance of Motivation in Managing Laboratory Personnel

    Mary Haven, MS, FASAHP, University of Nebraska Medical Center, Omaha, NE
    Discusses motivational theories and lists skills of good managers.

  4. Team Development in the Laboratory

    Peg Bottjen, MPA, MT (ASCP), University of Nebraska Medical Center, Omaha, NE 
    Describes the value of teamwork, discusses team dynamics and the stages of team development, and lists team development skills.

  5. Time Management Skills to Benefit Your Laboratory

    Mary Haven, MS, FASAHP
    Discusses time and its value and presents practical strategies and tactics for managing multiple priorities more effectively.

  6. Strategy and Leadership

    Susan Evans, PhD, Agencourt, Rockport, MA
    Defines strategy and leadership, discusses the interdependency of strategy and leadership, and discusses how strategic planning and thinking can be applied.

Program Launch Year: 2009
Course Number: 12739

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Developed in cooperation with the ADLM Management Sciences and Patient Safety Division