A big obstacle to operational excellence in the clinical laboratory is inadequate staff leadership and managerial skills. This certificate program introduces the theory and practical applications of effective leadership. It also concentrates on developing the knowledge and abilities to run a laboratory efficiently and effectively by focusing on skills in leadership, time management, personnel management, team development, motivation, and strategic thinking and planning. It is offered for laboratory professionals who want to contribute to successful operations and, at the same time, improve their training, their job satisfaction and career opportunities. By adopting strategic thinking, embracing innovation, and investing in change, laboratory staff can contribute to patient satisfaction, reduced staff turnover, and improved laboratory performance.
This program is composed of six courses listed below. Each course can be completed online in approximately 1-2 hours and contains a lecture, slides and transcripts, and a quiz. Some include recommended readings. Enrollees can communicate questions or comments using the program discussion board.
Leadership Skills for Effective Laboratory Management
Richard Tully, PhD, Louisiana State University, Baton Rouge, LA
Lists the seven habits of highly effective people and describes how these principles can be applied within the laboratory.
Laboratory Personnel Management Techniques
Denise Harmening, PhD, MT (ASCP), American Red Cross, Baltimore, MD
Lists the basic functions of management and discusses recruiting, hiring, writing job descriptions, and evaluating personnel.
The Importance of Motivation in Managing Laboratory Personnel
Mary Haven, MS, FASAHP, University of Nebraska Medical Center, Omaha, NE
Discusses motivational theories and lists skills of good managers.
Team Development in the Laboratory
Peg Bottjen, MPA, MT (ASCP), University of Nebraska Medical Center, Omaha, NE
Describes the value of teamwork, discusses team dynamics and the stages of team development, and lists team development skills.
Time Management Skills to Benefit Your Laboratory
Mary Haven, MS, FASAHP
Discusses time and its value and presents practical strategies and tactics for managing multiple priorities more effectively.
Strategy and Leadership
Susan Evans, PhD, Agencourt, Rockport, MA
Defines strategy and leadership, discusses the interdependency of strategy and leadership, and discusses how strategic planning and thinking can be applied.
Program Launch Year: 2009
Course Number: 12573