AACC uses cookies to ensure the best website experience. Continuing without changing cookie settings assumes you consent to our use of cookies on this device. You can change these settings at any time, but that may impair functionality on our websites. Review our cookie and privacy policy

Frequently Asked Questions for AACC Webinars

How do I register for a webinar?

Once you have identified the webinar you are interested in, click on the Register button on the webinar page. You must have an AACC account/profile to register. If you do not have one, you may create a complimentary account during the registration process by clicking “Create an Account” on the login page.

Registration for most webinars will include a quick survey and provide you with the option to opt in to receive information from the webinar’s sponsor.

Do I have to be an AACC member to register for a webinar?

No, you do not have to be a member, but you must have an AACC account/profile to enroll. If you do not have one, you may create a complimentary account during the registration process by clicking “Create an Account” on the login page.

What do I receive when I register?

For Live Webinars:

After registering, you will be taken to a confirmation page with the connection information for the event. Please copy and paste this information into your calendar as a reminder. This information will also be emailed to you one day prior to the event.

Note: If you register the day of the event, be sure to save the connection information yourself, as it will not be emailed to you in this case.

During a live webinar, you will have the opportunity to ask the speaker(s) questions during the Q&A session.

Registration includes one audio and video connection to the webinar.

For Pre-recorded Webinars:

After registering, you will be shown a confirmation page with a reminder of the release date and time. You will receive an email with a link to view the webinar recording shortly before it is released.

For On-Demand Webinars:

All webinars are recorded and made available on AACC.org for 1 year following the webinar date. Once you complete your registration for an on-demand webinar, you are taken directly to view the recording.

How do I join a live webinar?

To join a live webinar, click on the connection link that you have been given and follow the prompts to join the event. You can typically join 15 minutes prior to the event time and will see a welcome slideshow until the event begins. Please note that the webinar will be silent until the presentation begins.

The password should be filled in automatically. If not, you can find it on the confirmation page or in the email you received with the connection information. If you are connecting via your mobile device, you will need to enter the Meeting Number and Password yourself.

By default, you will be connected to the audio via your computer speakers. To switch to listening via your phone, you can select one of the phone options

What are the Technical Requirements for attending a live webinar?

Our live webinars are presented on the Webex platform. To participate in a live activity, you must have access to a computer or mobile device with an internet connection and use of a major web browser, such as Internet Explorer 11+, Firefox 52+, Safari 11+, or the latest version of Google Chrome. Audio is associated with portions of the activity and will require an audio device. This can be your computer speakers or a phone connection. Please note that you do not need access to a microphone to attend a webinar.

You can view detailed Webex system requirements at https://help.webex.com/en-us/nki3xrq/Webex-Meetings-Suite-System-Requirements.

System Test:

Please be sure to test your system compatibility ahead of time by visiting https://www.webex.com/test-meeting.html and following the instructions.

If you cannot get Webex to launch, call Webex technical support at (866) 229-3239.

If I miss a live webinar, will I be able to watch it later?

Yes, our live webinars are recorded and are typically accessible 1-2 days following the event. AACC will e-mail access instructions to all registrants once the recording is available.

If you had not registered for the webinar, you will find it in our On Demand listing shortly following the event.

Pre-recorded webinars without a live component are available on demand from their release date.

How long will I have access to the on-demand recording?

Webinars are typically available  for 1 year after the date of the launch. Expiration information will be indicated on the website and in all communications.

Do I earn continuing education (CE) credits for participating in a webinar?

ACCENT® credit is offered for most webinars. The number of credits can differ for each webinar and is indicated on the registration page.

AACC is an approved provider of continuing education for clinical laboratory scientists in the states of California, Florida, Louisiana, Montana, Nevada, North Dakota, Rhode Island, and West Virginia.

How do I claim ACCENT® CE credits?

For Live Webinars: The link to claim your credit will be provided in the chat box at the end of the webinar. You will also be redirected to this link when you leave the event and will receive it via email a few days later, once the recording is available.

For Pre-recorded and On-Demand Webinars: The link to claim your CE credit is found on the On Demand page, below the recording video.

Before claiming your credit, you will be asked to complete a short evaluation of the activity. Once you complete this, you will be able to download and print your certificate. If you need to reprint the certificate, the link to do so can be found on the My Profile page on AACC.org.

Please note that you will be required to login with your AACC account/profile to claim your CE. This is the same account used to register for the webinar.

Who may I contact if I have further questions or issues?

Please review the information on the program web site for content, dates, technical requirements, and registration details. For additional assistance, you may contact AACC customer service in one of following ways:

If they are unable to address your needs, you will be directed to staff in the AACC Education Department