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Certificate Program

Laboratory Operational Management Certificate Program

  • Credit: 8.5 ACCENT
  • Level: Beginner

Price: $400.00

Member Price: $200.00

Rating: Member Average


Laboratory medicine is at a crossroads, as is medicine in general. Technical advances are coming faster and at the same time, the pool of money to pay for the technology is shrinking.

This program provides six courses by seasoned laboratory professionals with extensive first-hand and consulting experience in areas of operational management for clinical laboratories.

It is intended to provide the basics and to help you develop your skills in the critical areas to operational management of the laboratory, including rapid change management projects, the oversight of testing quality, process improvement initiatives, and evaluating factors that affect clinical patient care and operational costs.  

The goal of this curriculum is to give supervisors, managers and laboratory directors some tools to help guide them through the rigors of managing the operations of a laboratory in today’s changing environment. Whether new to laboratory management or seeking to refresh or update your knowledge in the area, you will find value in this coursework.

This program is composed of six courses listed below. Each course can be completed online in 1-2 hours and contains a lecture, reference materials and a quiz. Communicate questions or comments using the program discussion board.


  1. Rapid Change Management
    • Learning Objectives: Describe the DMAIC process and tools used to conduct a change management project.
    • Speaker: Jim Ellis, MS MBA MBB, MME Consulting LLC, Aiken, SC

  2. Quality Systems Management
    • Learning Objectives: Understand the basic requirements of a Quality Management System and sources for creating a QMS.
    • Speaker: Cheryl Wildermuth, MT(ASCP), Avera McKennan Hospital and University Health Center, Sioux Falls, SD

  3. Process Improvement Systems
    • Learning Objectives: Recognize key tools for continued and sustained process improvement such as Value Stream Maps, Operation and Product Flow Analysis and Standard Work.
    • Speaker: Maureen Harte, MT(ASCP), HartePro Consulting, Salt Lake City, UT

  4. Test Utilization Management
    • Learning Objectives: Learn ways to control utilization and maintain quality patient care.
    • Speaker: Leo Serrano, FACHE, DLM(ASCP), FirstPath LLC, Pompano Beach, FL

  5. Financial Management and Metrics
    • Learning Objectives: Understand the principles, misconceptions and key success factors for financial management of the laboratory, as well as metrics to track for performance.
    • Speaker: Thomas Joseph, MT(ASCP) MBA, Visiun Inc., Ann Arbor, MI

  6. Equipment Acquisition and Contracting
    • Learning Objectives: Identify important financial considerations for laboratories in contracting and methods that limit exposures and liabilities.
    • Speaker: Praful Shah, BS, DMT, GNYHA Services Inc., New York, NY

Launch Year: 2015
Course Number: 12421