This is a recorded version of the AACC webinar Improving the Efficiency of Critical Value Reporting: The Clinician/Lab Partnership, which was originally held October 16, 2012. Building a robust system for reporting critical values that meets both accreditation goals and your own institutional goals is not an easy task. If you report too many critical results, physicians may be overwhelmed by the amount of calls they receive. Report too few, and they may feel as though they aren't getting the information they need. Finding ways to make your critical value reporting more efficient requires a systems approach one in which laboratorians, clinicians and others involved in the process collaborate. Three experts discuss how to make the critical value reporting process better during this important program.