Webcast - Annual Meeting

14-Petersen-Management Strategies for Creating a Culture of Service Excellence in the Laboratory

  • Duration: 2 hours 11 minutes

Price: $14.00

Member Price: $12.00

Rating: Member Average

Service excellence has become a critical success factor in healthcare. Even though the majority of laboratory services are not delivered in close proximity to the patient, it hasn't meant that laboratories are immune from service excellence initiatives. Understanding how laboratories can thrive under this paradigm will be the focus of this session.