Connecting Laboratory Staff to the Patient Experience: A Recipe for Success

  • Duration: 59 Minutes

Price: $69.00

Member Price: $59.00

This webcast originally aired as a live webinar co-sponsored by AACC and Seattle Children's Hospital on March 14, 2013. Labs that have embraced more automated technologies are now more focused on the efficient production of test results, but in some cases the patient--whose fate may change because of those results-gets lost in the process. During this program, Dr. Corinne Fantz discusses the value of developing personal connections between laboratory staff and patients. You will hear how detachment from patients relates to risk of patient harm, how "factory-like production" in clinical labs can interfere in the relationship between lab personnel and patients, and how lab employees can overcome perceived barriers that prevent them from making connections with patients.