What is Your Lab's Cost of Poor Quality? How to Demonstrate the Value of Your Quality Efforts to Financial Decision Makers

  • Credit:1.0 ACCENT
  • Duration: 60 Minutes
  • Date:JAN.3.2018 1:00 PM - 02:00 PM

Price: $0.00

Member Price: $0.00

Rating: Member Average


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By reducing or eliminating Cost of Poor Quality (CoPQ) resulting from adverse or nonconforming events, your lab can increase its profit margin and be seen as a value creator by financial decision makers in the C-Suite.

Join AACC and LabLeaders for this free webinar on January 3 to learn about CoPQ. Jennifer Dawson, Senior Director of Quality at Human Longevity, Inc. will demonstrate how you can leverage the CoPQ calculator to drive your lab’s quality efforts and boost its return on investment performance.

This webinar will enable you to:

  • Discuss the concept of Cost of Quality and its components.
  • Differentiate between hard and soft costs associated with quality management.
  • Review and evaluate methodologies to capture and track Cost of Poor Quality (CoPQ).
  • Analyze and use CoPQ data to demonstrate the lab’s a return on investment through quality efforts.


Speaker Jennifer DawsonJennifer Dawson, MHA, FACHE, LSSBB, CPHQ, DLM (ASCP) SLS, QLC, QIHC
Senior Director, Quality
Human Longevity, Inc.
San Diego, CA


Registration covers one phone line and one computer connection for the webinar.

Several business days prior to the webinar, AACC will e-mail instructions to the registrant on how to participate, including a phone number to call to listen to the audio portion of the webinar and a URL where you can log in for the visual portion of the webinar.


AACC designates this activity for a maximum of 1.0 ACCENT® credit hours towards the AACC Clinical Chemist’s Recognition Award. AACC is an approved provider of continuing education (CE) for clinical laboratory scientists licensed in states that require documentation of CE, including California, Florida, Louisiana, Montana, Nevada, North Dakota, Rhode Island, Tennessee, and West Virginia. ACCENT® credit is also recognized by several organizations: AAB, ABCC, ACS, AMT, ASCLS, ASCP, ASM, CAP, IFCC, and NRCC.


AACC uses WebEx to conduct its webinars. To attend the webinar, you will need:

  • A separate telephone line for the audio or a sound card and speakers
  • A 56Kbps Internet connection or better
  • Windows Users - Internet Explorer 6/7, Firefox 2, Mozilla 1.7+, Netscape 8.1 or higher
  • Mac Users - Firefox 2, Safari 3.0 (Mac OS 10.4,10.5), Safari 2.0 (Mac OS 10.4) Safari 1.3 (Mac OS 10.3)
  • Linux Users - Firefox 2, Mozilla 1.7 or higher.

NOTE: The WebEx plug-in will not install if your browser has high security settings or you do not have administrative rights on your PC

To test your system, please try joining a test meeting prior to your webinar at: https://www.webex.com/lp/jointest. Once on the site, enter your name and email address and click "join."

Information for attendees outside of the United States
If you are outside of the U.S., we recommend that you listen to the webinar via your computer speakers. If for some reason the webinar is not being broadcast over your computer speakers, and you do have high-speed internet and a Skype* subscription on your computer, you can use Skype for the phone portion of the webinar as a way to avoid charges from your phone company. Just call in to the US number using Skype.

*If you do intend to use Skype, you also still need to access the computer portion of the webinar as described above. If you want to use Skype but do not have a subscription or would like more information, visit www.skype.com.