Navigating Conflict at Work: How to Reach Resolutions that Improve Your Work and Your Relationships

  • Duration: 60 minutes
  • Date:APR.5.2017 11:27 AM

Price: $0.00

Member Price: $0.00

Rating: Member Average


Visit LabLeaders.com for more information about programs designed to provide laboratory professionals with clinical and strategic insights, support, and solutions from the top innovators in the laboratory industry.


While some of us enjoy a lively debate with colleagues and others prefer to suppress their feelings over disagreements, we all struggle with conflict at work. Each day we are challenged with competing interests, clashing personalities, limited time and resources, and fragile egos.

If you are seeking guidance on how to manage conflict at work and improve your professional relationships, plan to join AACC and LabLeaders on April 5 and get the tools you need to overcome these challenges in a thoughtful, productive way.

The speaker, Amy Gallo, is a contributing editor at Harvard Business Review (HBR), and writes about managing conflict, leading people, and fostering relationships in your career. She is the author of the HBR Guide to Dealing with Conflict, a how-to guidebook about handling conflict in your professional life.

Ms. Gallo will discuss and teach the most common sources of conflict at work, options for addressing disagreements, preparing for and engaging in difficult conversations, and tips for resolving conflicts successfully and productively.


photograph of amy galloAmy Gallo
Contributing Editor
Harvard Business Review

Learning Objectives

At the end of the webinar, you will be able to:

  • Apply skills to navigate work disagreements with greater confidence and in a thoughtful and  productive way
  • List the most common sources of conflict at work, and options for managing competing interests and limited resources
  • Prepare for and engage comfortably in difficult conversations, and employ techniques to resolve conflicts with success

Continuing Education Credit

AACC designates this activity for a maximum of 1.0 ACCENT® credit hours towards the AACC Clinical Chemist’s Recognition Award. AACC is an approved provider of continuing education (CE) for clinical laboratory scientists licensed in states that require documentation of CE, including California, Florida, Louisiana, Montana, Nevada, North Dakota, Rhode Island, Tennessee, and West Virginia. ACCENT® credit is also recognized by several organizations: AAB, ABCC, ACS, AMT, ASCLS, ASCP, ASM, CAP, IFCC, and NRCC.

Registration Information

  • Registration covers one phone line and one computer connection for the webinar.
  • Several business days prior to the webinar, AACC will e-mail instructions to the registrant on how to participate, including a phone number to call to listen to the audio portion of the webinar and a URL where you can log in for the visual portion of the webinar. 

Technical Requirements

AACC uses WebEx to conduct its webinars. To attend the webinar, you will need:

  • A separate telephone line for the audio or a sound card and speakers
  • A 56Kbps Internet connection or better
  • Windows Users - Internet Explorer 6/7, Firefox 2, Mozilla 1.7+, Netscape 8.1 or higher.
  • Mac Users - Firefox 2, Safari 3.0 (Mac OS 10.4,10.5), Safari 2.0 (Mac OS 10.4) Safari 1.3 (Mac OS 10.3).
  • Linux Users - Firefox 2, Mozilla 1.7 or higher.

NOTE: The WebEx plug-in will not install if your browser has high security settings or you do not have administrative rights on your PC

To test your system, please try joining a test meeting prior to your webinar at: https://www.webex.com/lp/jointest. Once on the site, enter your name and email address and click "join."

Information for Attendees Outside the United States

If you are outside of the U.S., we recommend that you listen to the webinar via your computer speakers. If for some reason the webinar is not being broadcast over your computer speakers, and you do have high-speed internet and a Skype* subscription on your computer, you can use Skype for the phone portion of the webinar as a way to avoid charges from your phone company. Just call in to the US number using Skype.

*If you do intend to use Skype, you also still need to access the computer portion of the webinar as described above.  If you want to use Skype but do not have a subscription or would like more information, visit www.skype.com.

Supported By:

lab leaders logo