Four attributes are essential to achieving a culture of quality: 1.) Leadership emphasis; 2.) Message credibility; 3.) Peer involvement; and 4.) Employee ownership.
Many organizations establish quality objectives, but true effectiveness requires a commitment to various cultural elements including
leadership, a compelling mission and vision, companywide values, expected behaviors and complementary performance metrics and incentives. It is only when an organization exhibits these components that it can be said to exhibit a true culture of quality.
Jennifer Dawson, MHA, DLM (ASCP), SLS, Vice President, Quality & Regulatory Affairs, Sonic Healthcare USA (Austin, TX)