Thought Management

Cultivating a Culture of Quality in the Laboratory

  • Credit:1.0 ACCENT Credits
  • Duration: 60 Minutes
  • Date:MAR.2.2016 1:00 PM - 02:00 PM

Price: $0.00

Member Price: $0.00

Rating: Member Average


Four attributes are essential to achieving a culture of quality: 1.) Leadership emphasis; 2.) Message credibility; 3.) Peer involvement; and 4.) Employee ownership.

Many organizations establish quality objectives, but true effectiveness requires a commitment to various cultural elements including  Jenni Dawson leadership, a compelling mission and vision, companywide values, expected behaviors and complementary performance metrics and incentives. It is only when an organization exhibits these components that it can be said to exhibit a true culture of quality.


Jennifer Dawson, MHA, DLM (ASCP), SLS, Vice President, Quality & Regulatory Affairs, Sonic Healthcare USA (Austin, TX)


Join AACC and as we examine lab management strategies for instituting an integrated culture of quality and transitioning your lab to a patient-centric focus that is profit-centric, too. Participants will learn about:

  • Fundamental principles for fostering a culture of quality, including systems thinking and quality hierarchy
  • A successful quality program that includes proactive electronic event reporting, employee recognition for quality, director and tech level quality committees, metric reports, and incorporation of ISO 15189.
  • Actions that can be taken to elevate your lab’s culture and quality program from a focus on compliance to a focus on best practice.

Target Audience

Health system executives, hospital administrators, laboratory directors, health care- quality specialists, clinicians, and other health care professionals involved in maintaining lab quality.

Continuing Education

AACC is an approved provider of continuing education for clinical laboratory scientists in the states of California, Florida, Louisiana, Montana, Nevada, North Dakota, Rhode Island, and West Virginia. (ACCENT-approved programs are accepted by ASCLS for continuing education credits.)

Supported By

Lab Leaders



Knowledge. Connections. Innovation.

AACC brings together the world of laboratory medicine to exchange best practices, learn about the latest biomedical science, and network with like-minded professionals from across the globe.