This webcast originally aired as a live webinar sponsored by AACC and Seattle Children's Hospital on April 8, 2014. In today's environment, decreasing and changing reimbursement rates continue to adversely affect lab budgets, meaning that labs have to keep doing more with less. One strategy many have taken to create efficiencies is the implementation of lean projects in the lab. In fact, creating lean labs and higher quality standards are more important today than ever before. Implementing lean in the lab requires commitment and perseverance, but often, not enough attention is paid to sustaining lean projects. Consequently, implementing lean on a long-term basis fails, and the lab returns to the status quo. One of the keys to sustaining lean implementations is understanding what is involved in facilitating long-term, permanent change in your workplace environment. After listening to this program, participants will be able to better understand the relationship between human nature and change management; develop tips and tricks to help identify how human nature can help or hinder change management; implement the "secret sauce" for change management; and develop people management skills essential to achieving lean success.