The facts are plain: by improving quality with Six Sigma techniques, businesses have been able to save billions while gaining a competitive edge. In this book, Dr. Westgard shows you how to apply the Six Sigma to laboratory testing processes.
Section 1 deals with Six Sigma methods and metrics - how to characterize a process in order to compare your performance with world class quality. Section 2 describes tools and technology for Six Sigma design and control. Section 3 illustrates the application strategies for complicated laboratory services such as multitest automated systems, cardiac markers in a POC setting, new-born screening, and patient data for laboratory QC. The last section discusses obstacles and obstacles in implementing Six Sigma Quality Management. It covers the different management theories and approaches, including Patient Safety, ISO guidelines, Lean, and Risk Management, as well as the confusion and chaos of the CLIA regulations. Finally, this book includes a series of financial worksheets to help you assess the current state of your laboratory testing processes and the cost savings that may be possible through Six Sigma improvements.