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Online Courses FAQ

What is an online course?

These short online courses provide self-paced learning on targeted specific topics essential to laboratory professionals to stay up to date and/or move to the next phase of their careers. Courses are also eligible for continuing education credit.

Are there any prerequisites for enrolling in a course?

Educational programs are open to anyone who wishes to participate. Specific professional experience or academic degrees are not required unless the program’s registration form specifically mentions them. The information contained on the program’s web pages will include the program’s target audience and level of difficulty.

Do I need to be a member to enroll in an online course?

No, you do not need to be a member of AACC to purchase access to an online course. As a member of AACC you receive a significant fee discount and access to other great resources.

Non-members of AACC may purchase certificate programs by first creating a complimentary account.

Do I earn continuing education (CE) credits for an online course?

ACCENT® credit accepted in all states where documentation for continuing education is required, including the following states: California, Florida, Louisiana, Montana, Nevada, North Dakota, Rhode Island, Tennessee, and West Virginia. How many credits available differ for each certificate program and are listed in the description.

Can I earn partial CE credit for an online course?

No—only one link is provided for completion of the course. This link with instructions is provided at the end of each program. Upon successful completion, including completion of an evaluation, you will be able to print your CE certificate.

When can I begin my coursework?

  • If you purchase a course on our website, order processing is immediate.
  • If you purchase a course over the telephone, order processing will take 3-4 business days.
  • If you wish to purchase a course via U.S. post or fax, please use the registration form on the landing page of the online course you are interested in and allow 2 weeks for order processing.

In all cases, program access information will be sent in an email titled AACC Order Confirmation once the order process is complete. Haven’t received your access information? We recommend checking your Spam/Junk Mail for sender [email protected] in case the confirmation email is filtered there. If you cannot locate the email, please contact AACC Customer Service.

I have lost my email confirmation; how can I access my course?

  1. Log into AACC.org with your login credentials
  2. Click on My Profile in the upper right-hand corner of the website
  3. Go to Your Educational Events on the right-hand side
  4. Find your activity

How long do I have to complete a course?

You have until the program end date, which is listed in the course description, to complete the program. Extensions may not be granted.

What is the cancellation policy?

Cancellations and refunds are not available for e-learning courses.

Are there technical requirements?

You must have internet access on an up-to-date web browser.

  • Internet Explorer version 11 or higher
  • Mozilla Firefox version 33 or higher
  • Google Chrome version 36 or higher
  • Apple Safari version 6 or higher

Audio speakers and recommended viewing:

You will need speakers attached to your computer to hear the audio files associated with some of the course materials. For best viewing, your screen resolution should be 1024 x 768 or higher.

Who may I contact if I have further questions about the program, my registration, or if I am experiencing technical issues?

Please review the information on the program web site for content, dates, technical requirements, and registration details. For additional assistance, you may contact AACC customer service in one of three ways: [email protected], (800) 892-1400, or +1 (202) 857- 0717 and press option 2. If they are unable to address your needs, you will be directed to staff in the AACC Education Department.