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The Listen and Learn Campaign is a process improvement initiative that was designed to help leadership experience firsthand how their department affects others. Benefits of the program include easy implementation and cost reduction by increasing efficiencies across all departments in an organization. In addition to exploring ways to cut expenses and to increase productivity, this initiative helps breaks down barriers between departments.
After participating in the program, you will come away with a greater understanding of the challenges that other departments face and how these can be reduced by making simple changes. The upfront cost is minimal but the value this program produces is substantial.
WHAT YOU WILL LEARN
Learn how to start a Listen and Learn Campaign
Understand how working closely across department lines can add benefits and efficiencies
Identify potential items that can be improved
Determine how to implement changes that will improve processes and save resources
Director of Laboratory Services
Cancer and Hematology Centers of Western MI, Grand Rapids, MI
Registration covers one phone line and one computer connection for the webinar.
One day prior to the webinar, AACC will e-mail instructions to the registrant on how to participate, including a phone number to call to listen to the audio portion of the webinar and a URL where you can log in for the visual portion of the webinar.
CONTINUING EDUCATION CREDIT
AACC designates this activity for a maximum of 1.0 ACCENT® credit hours towards the AACC Clinical Chemist’s Recognition Award. AACC is an approved provider of continuing education (CE) for clinical laboratory scientists licensed in states that require documentation of CE, including California, Florida, Louisiana, Montana, Nevada, North Dakota, Rhode Island, Tennessee, and West Virginia. ACCENT® credit is also recognized by several organizations: AAB, ABCC, ACS, AMT, ASCLS, ASCP, ASM, CAP, IFCC, and NRCC.
AACC uses WebEx to conduct its webinars. To attend the webinar, you will need:
A separate telephone line for the audio or a sound card and speakers
A 56Kbps Internet connection or better
Windows Users - Internet Explorer 6/7, Firefox 2, Mozilla 1.7+, Netscape 8.1 or higher.
Mac Users - Firefox 2, Safari 3.0 (Mac OS 10.4,10.5), Safari 2.0 (Mac OS 10.4) Safari 1.3 (Mac OS 10.3).
Linux Users - Firefox 2, Mozilla 1.7 or higher.
NOTE: The WebEx plug-in will not install if your browser has high security settings or you do not have administrative rights on your PC
To test your system, please try joining a test meeting prior to your webinar at: https://www.webex.com/lp/jointest. Once on the site, enter your name and email address and click "join."
Information for attendees outside of the United States
If you are outside of the U.S., we recommend that you listen to the webinar via your computer speakers. If for some reason the webinar is not being broadcast over your computer speakers, and you do have high-speed internet and a Skype* subscription on your computer, you can use Skype for the phone portion of the webinar as a way to avoid charges from your phone company. Just call in to the US number using Skype.
*If you do intend to use Skype, you also still need to access the computer portion of the webinar as described above. If you want to use Skype but do not have a subscription or would like more information, visit www.skype.com.