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This webinar was released on Wednesday, July 24, 2019 at 1:00 PM ET.
When a 24/7 hospital laboratory introduces new workflow and result management software, challenges can arise, especially when trying to minimize operational disruptions. People play a critical role in change management and project success when integrating new technology.
Join Susan Dawson, Lab Director of Swedish Covenant Hospital in Chicago, as she describes pain points labs should avoid when integrating new technologies and shares best practices she’s learned while managing innovation-based change in a data-driven multidisciplinary laboratory with a long history of continuous improvement.
What you will learn
- Best practices of innovation-based change management within a 24/7 multidisciplinary laboratory
- Ways to minimize disruption to routine operations
- How to engage and empower key stakeholders to help embrace change
- Examples of how effective data management can help standardize operations while reducing stress in the lab
Susan Dawson, MBA, MT(ASCP)
Laboratory Administrative Director
Swedish Covenant Hospital