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Appeals Policy

Applicants who do not meet eligibility criteria may appeal their denied application for initial certification. Candidates who do not pass the examination may also submit a request in writing to have their exam results reevaluated.

Examinations are computer-based and electronically scored. Extensive and rigorous quality control procedures are employed to ensure the accuracy of results and in all previous score challenges there is no record of a score discrepancy being detected. An exam rescore is limited to verifying that the responses as scored were made by the examinee and were correctly transformed into a scaled score. The rescore service is not a review of the exam content, what the correct answer should be, the acceptability of testing conditions, or a reconsideration of the passing standard.

The request will be forwarded to that testing vendor within 10 business days of receipt of written request. Candidates will be charged a fee for hand scoring by the testing vendor ($150.00, subject to change). Results of the rescore will be sent to the candidate within six weeks of receipt of request.

How to Submit an Appeal

Appropriate and complete documentation must be submitted along with the required fee before the appeal can be reviewed. The written appeal will be reviewed within 30 days of receipt of documents. Notice of determination shall be provided to the applicant within 10 business days of the decision via email and regular mail. The appeal decision is final and there is no further appeal beyond this point. The applicant will be responsible for any expenses incurred during the appeals process.

Correspondence regarding an appeal should be addressed to the attention of the Certification Manager at POCTCertification@aacc.org.