Returns and Cancellations

General

• Need to change or cancel an order placed within the last 24 hours?
  Contact Customer Service immediately or telephone at 1.800.892.1400 or 1.202.857.0717.
• Credit card payments will be refunded to the original credit card.  Allow 1-2 weeks for processing.
• Checks and wire transfers will be refunded via check.  Allow 2-4 weeks for processing.

Books

• All orders are guaranteed. Within 90 days if you are not completely satisfied, simply return the item to the address below and we will issue a full refund, less shipping and handling.
• Please include a copy of your receipt or packing slip in your return package and a note of explanation to:
  AACC Customer Service
  900 Seventh Street, NW Suite 400
  Washington, DC 20001

Downloads, Online Certificate Programs

• There are no cancellations or refunds for downloads or online learning.

CDs, DVDs

• Electronic media, such as CDs and DVDs, may not be returned unless they are defective.

Meeting/Webinar/Virtual Meeting Cancellation Policy

• All cancellations must be made:
  • in writing to AACC Customer Service
  • by the deadline stated for the specific meeting, and
  • are subject to a processing fee.  

See the individual meeting for details.

• Contact Customer Service:
  • By email at [email protected]
  • By fax at 1-202-887-5093.
  • By mail:
    900 Seventh Street, NW Suite 400
    Washington, DC 20001