Certificate Program

Clinical Laboratory Leadership and Management Certificate Program 2017

  • Credit: 12.0 ACCENT
  • Level: Beginner

Price: $400.00

Member Price: $200.00

Rating: Member Average



Earn 12 ACCENT® continuing education credits and a certificate of completion for successfully completing the program before the access end date.

This program is composed of six courses listed below. Each course can be completed online in 1-2 hours and contains a lecture and/or reading, reference materials and a quiz. Communicate questions or comments using the program discussion board.

  • Leadership Skills for Effective Laboratory Management
  • Time Management Skills to Benefit Your Laboratory
  • Laboratory Personnel Management Techniques: Recruiting, Hiring, Evaluating
  • Team Development in the Laboratory
  • The Importance of Motivation in Managing Laboratory Personnel
  • Strategy and Leadership

Certificates of completion are awarded online upon successful completion of the program. Graduates are recognized on a register located on the certificate program web page.

Please note that the completion of an online certificate program should be listed within the education section of a resume or CV. It is not equivalent to completing a board certification process.


A big obstacle to operational excellence in the clinical laboratory is inadequate staff leadership and managerial skills. This certificate program introduces the theory and practical applications of effective leadership. It also concentrates on developing the knowledge and abilities to run a laboratory efficiently and effectively by focusing on skills in leadership, time management, personnel management, team development, motivation, and strategic thinking and planning. It is offered for laboratory professionals who want to contribute to successful operations and, at the same time, improve their training, their job satisfaction and career opportunities. By adopting strategic thinking, embracing innovation, and investing in change, laboratory staff can contribute to patient satisfaction, reduced staff turnover, and improved laboratory performance.

After completing this program, participants will be able to:

  • Ignite and nurture an environment of creative problem solving
  • Work smarter, not harder through effective time and stress management
  • Develop emotional intelligence skills that earn trust and help build effective teams
  • Inspire and reward individual and team excellence
  • Think strategically and implement change through effective planning and goal setting

These expert faculty and educators contributed to the program’s development:

  • Mary Haven, MS, FASAHP
    University of Nebraska Medical Center, Omaha, NE
  • Peg Bottjen, MPA, MT(ASCP)SC
    University of Nebraska Medical Center, Omaha, NE
  • Susan Evans, PhD
    BioDecisions Consulting, Los Gatos, CA
  • Denise Harmening, PhD, MT (ASCP)
    American Red Cross, Baltimore, MD
  • Richard Tully, PhD
    Louisiana State University, Baton Rouge, LA


Enrollment Details

Open Enrollment until December 31, 2017
Program Access from January 1, 2017 until July 15, 2018

Fee: $200 AACC Member/$400 Non-member

Course Number: 11226

12 ACCENT® continuing education credits

  • If you purchase the program on our website, order processing is immediate.
  • If you purchase the program over the telephone, order processing will take 3-4 business days.
  • If you purchase the program via US Post or fax, please allow 2 weeks for order processing.
  • In all cases, program access information will be sent in an email titled AACC Order Confirmation once the order process is complete. Haven’t received your access information? We recommend checking your Spam/Junk Mail in case the confirmation email is filtered there. If you cannot locate the email, please contact AACC Customer Service.


ACCENT® credit is offered. AACC is an approved provider of continuing education for clinical laboratory scientists in the states of California, Florida, Louisiana, Montana, Nevada, North Dakota, Rhode Island, and West Virginia.

Internet Access and Browser Information

You must have Internet access and Internet browser software installed on your computer to view the e-learning materials in this course, as well as Adobe Reader. We recommend the following Internet browsers and browser settings.

  •     Internet Explorer version 11 or higher
  •     Mozilla Firefox version 33 or higher
  •     Google Chrome version 36 or higher
  •     Apple Safari version 6 or higher

Audio Speakers

You will need speakers attached to your computer to hear the audio files associated with some of the course materials.

Screen REsolution

For best viewing, your screen resolution should be 1024 x 768 or higher.

Cancellation Policy

Cancellations and refunds are not available for e-learning courses.

Registration/Order Form

1/1/2017 12:00 AM Until 12/31/2017 11:59 PM

Registration Form (PDF Format)

This certificate program introduces the theory and practical applications of effective leadership in six courses. It concentrates on developing knowledge and skills in leadership, time management, personnel management, team development, motivation, and strategic thinking and planning. It is offered for laboratory professionals.

Supported by

Developed in cooperation with the AACC Management Sciences and Patient Safety Division