Certificate Program

Laboratory Operational Management Certificate Program 2017

  • Credit: 8.5 ACCENT
  • Level: Beginner

Price: $400.00

Member Price: $200.00

Rating: Member Average


Earn 8.5 ACCENT® continuing education credits and a certificate of completion for successfully completing the program before the access end date.

This program is composed of six courses listed below. Each course can be completed online in 1-2 hours and contains a lecture, reference materials and a quiz. Communicate questions or comments using the program discussion board.

  • Rapid Change Management
  • Quality Systems Management
  • Process Improvement Systems
  • Laboratory Utilization Management
  • Financial Management and Metrics
  • Equipment Acquisition and Contracting

Certificates of completion are awarded online upon successful completion of the program. Graduates are recognized on a register located on the certificate program web page.

Please note that the completion of an online certificate program should be listed within the education section of a resume or CV. It is not equivalent to completing a board certification process.


Laboratory Supervisors, Managers and Directors


Laboratory medicine is at a crossroads, as is medicine in general. Technical advances are coming faster and at the same time, the pool of money to pay for the technology is shrinking.

This program provides six courses by seasoned laboratory professionals with extensive first-hand and consulting experience in areas of operational management for clinical laboratories.

It is intended to provide the basics and to help you develop your skills in the critical areas to operational management of the laboratory, including rapid change management projects, the oversight of testing quality, process improvement initiatives, and evaluating factors that affect clinical patient care and operational costs.  

The goal of this curriculum is to give supervisors, managers and laboratory directors some tools to help guide them through the rigors of managing the operations of a laboratory in today’s changing environment. Whether new to laboratory management or seeking to refresh or update your knowledge in the area, you will find value in this coursework.

After completing the program you will be able to:

  • Describe the DMAIC process and tools used to conduct a change management project
  • Understand the basic requirements of a Quality Management System and sources for creating a QMS
  • Recognize key tools for continued and sustained process improvement
  • Learn ways to control utilization and maintain quality patient care
  • Understand the principles, misconceptions and key success factors for financial management of the laboratory, as well as metrics to track for performance
  • Identify important financial considerations for laboratories in contracting and methods that limit exposures and liabilities

These expert faculty and educators contributed to the program’s development:

Jim Ellis, MS MBA MBB
MME Consulting, LLC, Aiken, SC

Cheryl Wildermuth, MS, MT(ASCP)
Avera McKennan Hospital & University Health Center, Sioux Falls, SD

Maureen Harte, MT (ASCP)
HartePro Consulting, LLC, Midvale, UT

Leo Serrano, FACHE, DLM(ASCP), Program Chair
FirstPath LLC, Pompano Beach, FL

Thomas Joseph, MBA, MT (ASCP)
Visiun, Inc., Ann Arbor, MI

Praful Shah, BS, DMT
GNYHA Services, Inc., New York, NY 

Enrollment Details

Open Enrollment until December 31, 2017

Program Access from January 1, 2017 until July 15, 2018

Fee: $200 AACC Member/$400 Non-member

Course Number: 11237

8.5 ACCENT® continuing education credits

  • If you purchase the program on our website, order processing is immediate.
  • If you purchase the program over the telephone, order processing will take 3-4 business days.
  • If you purchase the program via US Post or fax, please allow 2 weeks for order processing.
  • In all cases, program access information will be sent in an email titled AACC Order Confirmation once the order process is complete. Haven’t received your access information? We recommend checking your Spam/Junk Mail in case the confirmation email is filtered there. If you cannot locate the email, please contact AACC Customer Service.


ACCENT® credit is offered. AACC is an approved provider of continuing education for clinical laboratory scientists in the states of California, Florida, Louisiana, Montana, Nevada, North Dakota, Rhode Island, and West Virginia.

Internet Access and Browser information

You must have Internet access and Internet browser software installed on your computer to view the e-learning materials in this course, as well as Adobe Reader. We recommend the following Internet browsers and browser settings.

  • Internet Explorer version 11 or higher
  • Mozilla Firefox version 33 or higher
  • Google Chrome version 36 or higher
  • Apple Safari version 6 or higher

Audio Speakers

You will need speakers attached to your computer to hear the audio files associated with some of the course materials.

Screen Resolution

For best viewing, your screen resolution should be 1024 x 768 or higher.

Cancellation Policy

Cancellations and refunds are not available for e-learning courses.

Registration/Order Form

1/1/2017 12:00 AM Until 12/31/2017 11:59 PM

Registration Form (PDF Format)

This certificate program introduces the critical aspects to operational management of the laboratory in six courses. It concentrates on developing basic knowledge on change management, quality systems, process improvement, utilization management, financial metrics, and equipment acquisition and contracting. It is offered for laboratory professionals.