This webcast originally aired as a live webinar
co-sponsored by AACC and Seattle Children's Hospital on May 7, 2013. During this
program, Dr. Geoffrey Baird reviews common quality metrics used to assess test
utilization, turnaround time, analytical errors (i.e. delta checking), call
center efficiency, and laboratory billing. He also describes how labs can
potentially misuse quality metrics, and how to assess the usefulness of certain
metrics in the context of your own laboratory.