Expert Access - Management of a Multigenerational Lab Staff

Eugenio Zabaleta

Carmen L. Wiley, PhD, DABCC, FACB

May 24, 2011
1:00-2:00 pm Eastern (U.S.) time



Management of a Multigenerational Lab Staff

For the first time ever, there are FOUR generations active in the U.S. workforce. Each of these generations was impacted by various events that shape who they are and how they work. And today, savvy managers need to understand what motivates the various generations and how to get them to work together.

This program will examine characteristics of the four distinct generations so that managers can identify and understand how the different generations act and think, and how to maximize their respective strengths. Participants will gain a greater appreciation of different leadership styles, how to recognize when to use these styles in the correct situations, and how to be effective in leading a multigenerational lab staff.




Dr. Wiley is Co-director of Chemistry and Immunology and the Director of Point of Care at Providence Sacred Heart Medical Center and Director of the Bioanalytical Laboratory at PAML in Spokane, WA. A native of Minnesota, Dr. Wiley earned her doctoral degree in Organic Chemistry from the University of Washington in 1999, and completed a postdoctoral fellowship in Clinical Laboratory Medicine at the Mayo Clinic in 2001. She is board certified by the American Board of Clinical Chemistry (ABCC), and is a Fellow of the National Academy of Clinical Biochemistry (NACB). Dr. Wiley joined Sacred Heart and PAML from the Marshfield Clinic (Marshfield, WI), where she was the Head of Clinical Chemistry in the division of Laboratory Medicine and Pathology. At Marshfield, Dr. Wiley was responsible for directing a clinical laboratory that supports a multi-specialty clinic, a tertiary-care hospital, a system of regional branch laboratories, and regional reference laboratory services. She was instrumental in bringing in maternal serum screening tests and tandem mass spectrometry testing methodologies, including 25-hydroxy vitamin D testing. Currently, she has a clinical appointment, and is a generalist with service areas including 24 Hour Services, Automated Chemistry, Protein Chemistry, LC-MS/MS Analysis and Immunology.

Dr. Wiley is very active in both the American Association for Clinical Chemistry (AACC) and the National Academy of Clinical Biochemistry (NACB) at the national level. She is also a member of the editorial board for Lab Tests Online (LTO). Her professional interests focus on the discovery and implementation of laboratory tests to evaluate patients with a variety of immunologic disorders. She has published several articles for national medical publications and has lectured at national conferences on various aspects of laboratory medicine.

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