American Association for Clinical Chemistry
Better health through laboratory medicine
Six Sigma Quality: Performance Metrics vs Laboratory Myths

March 5, 2002

Dr. James Westgard

Is analytical quality really better than needed for medical purposes? Is laboratory testing even as good as Firestone tire production? How do you measure and compare the performance of laboratory processes so you can benchmark against industrial processes? How do laboratory methods stack-up against the industrial goal of six-sigma performance? Are we as good as we think we are?

This presentation will offer the information you need to evaluate these and other questions about improving the quality of your laboratory.