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Communication
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POINT-OF-CARE SPECIALIST CERTIFICATE PROGRAM |
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COURSE INFORMATION |
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Effective communication skills are critical to the success of POC specialists as they interact with clinicians, nurses, laboratorians, and other healthcare providers. This course dicusses verbal and non-verbal communication, describes listening styles and response types, and recommends strategies for interacting successfully with all parties to ensure appropriate patient care.
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COURSE DETAILS |
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This course covers the following topics:
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COURSE OBJECTIVES |
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The learner will be able to:
- Recall tips on effective communications
- Apply techniques for effectively communicating with others
- Identify ways to listen effectively
- Formulate best approaches for responding in a dialogue
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