Laboratory Patient Safety

Patient Safety Essentials

Patient Safety Essentials for Laboratory Professionals Certificate Program


Earn 10 ACCENT® continuing education credits and a certificate of completion for successfully completing the program before the access end date.

The program is composed of six courses, listed below. Each course can be completed online in approximately 1-2 hours and contains a lecture, slides and transcripts, and a quiz. Some include recommended readings. Communicate questions or comments using the program discussion board.

  • Introduction to Patient Safety for Lab Professionals
  • Creating a Blame-Free Environment in the Laboratory: Using Management Tools to Reduce Human Error and Build a Safer Culture
  • Quality Indicators and the Role of Risk Management
  • Detecting and Responding to Laboratory Errors
  • Practical Tools for Quality Improvement: Ten Steps to a Successful Quality Improvement Team
  • Human Resource Considerations in Patient Safety

Certificates are awarded online upon successful completion of the program. Graduates are recognized on a register located on the certificate program web page.


This introductory-level program is intended for clinical laboratory managers and supervisors, and technologists who have an interest in implementing and improving patient safety measures. The program introduces fundamental concepts to consider for patient safety initiatives, practical assessment tools for the management of errors and improving lab processes with patient safety goals in mind.

After completion of the program, the learner will be able to:

  • Describe key terms and concepts to patient safety, focusing within the clinical laboratory.
  • Explain principles and strategies that create a just, blame-free culture in the laboratory, and management techniques that can be implemented to lead to more efficient problem-solving.
  • Discuss techniques used to identify patient safety hazards in the total testing process.
  • Describe the steps of risk management, the characteristics of quality indicators and their role in this process.
  • Identify strategies and methods for detecting and responding to laboratory errors.
  • Explain the process and specific measures needed to implement quality improvement strategies within your lab.
  • Describe human resource issues that can hinder or improve patient safety efforts.

These expert faculty and educators contributed content to the development of the program:

  • Nikola Baumann, PhD, DABCC, Faculty Chair
    Mayo Clinic, Rochester, MN
  • James Hernandez, MD, MS
    Mayo Clinic, Scottsdale, AZ
  • Michael Astion, MD, PhD
    Seattle Children’s Hospital, Seattle, WA
  • Nichole Korpi-Steiner, PhD, DABCC, FACB
    University of North Carolina, Chapel Hill, NC
  • Corinne Fantz, PhD, DABCC, FACB
    Emory University, Atlanta, GA

This program was developed with the Laboratory Patient Safety Committee of AACC’s Management Sciences and Patient Safety Division.


    Open Enrollment until December 31, 2014
    Program Access from January 1, 2014 until July 15, 2015

    Fee: $225 AACC Member/$450 Non-member
    Course Number: 8728
    10 ACCENT® continuing education credits

    • If you purchase the program on our website, processing is immediate and the login information will be on your AACC Web Orders confirmation email.
    • If you purchase the program over the telephone, order processing will take 3-4 business days. Access information will be emailed to you upon processing completion/enrollment.
    • If you purchase the program via US Post or fax, please allow 2 weeks for order processing.
    • Haven’t received your access information? Please contact AACC Customer Service.  


    ACCENT® credit is offered. AACC is an approved provider of continuing education for clinical laboratory scientists in the states of California, Florida, Louisiana, Montana, Nevada, North Dakota, Rhode Island, and West Virginia.

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