Clinical Laboratory Leadership and Management

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Earn 12 ACCENT® continuing education credits and a certificate of completion for successfully completing the program before the access end date.

This program is composed of six courses listed below. Each course can be completed online in 1-2 hours and contains a lecture, required reading, and a quiz. Some include a case study, a practical exercise, and additional reference materials. Communicate questions or comments using the program discussion board.

  • Leadership Skills for Effective Laboratory Management
  • Time Management Skills to Benefit Your Laboratory
  • Laboratory Personnel Management Techniques: Recruiting, Hiring, Evaluating
  • Team Development in the Laboratory
  • The Importance of Motivation in Managing Laboratory Personnel
  • Strategy and Leadership

Certificates are awarded online upon completion. Graduates are recognized on a register located on the certificate program web page.


A big obstacle to operational excellence in the clinical laboratory is inadequate staff leadership and managerial skills. This certificate program introduces the theory and practical applications of effective leadership. It also concentrates on developing the knowledge and abilities to run a laboratory efficiently and effectively by focusing on skills in leadership, time management, personnel management, team development, motivation, and strategic thinking and planning. It is offered for laboratory professionals who want to contribute to successful operations and, at the same time, improve their training, their job satisfaction and career opportunities. By adopting strategic thinking, embracing innovation, and investing in change, laboratory staff can contribute to patient satisfaction, reduced staff turnover, and improved laboratory performance.

After completing this program, participants will be able to:

  • Ignite and nurture an environment of creative problem solving
  • Work smarter, not harder through effective time and stress management
  • Develop emotional intelligence skills that earn trust and help build effective teams
  • Inspire and reward individual and team excellence
  • Think strategically and implement change through effective planning and goal setting

These expert faculty and educators contributed to the program’s development:

  • Mary Haven, MS, FASAHP
    University of Nebraska Medical Center, Omaha, NE
  • Peg Bottjen, MPA, MT(ASCP)SC
    University of Nebraska Medical Center, Omaha, NE
  • Susan Evans, PhD
    Agencourt, Rockport, MA
  • Denise Harmening, PhD, MT (ASCP)
    American Red Cross, Baltimore, MD
  • Richard Tully, PhD
    Louisiana State University, Baton Rouge, LA

Developed in cooperation with the AACC Management Sciences and Patient Safety Division.


Open Enrollment Until: December 31, 2014
Program Access from January 1, 2014 until July 15, 2015

Fee: $200 AACC Member/$400 Non-member
Course Number: 8727
12 ACCENT® continuing education credits

  • If you purchase the program on our website, processing is immediate and the login information will be on your AACC Web Orders confirmation email.
  • If you purchase the program over the telephone, order processing will take 3-4 business days. Access information will be emailed to you upon enrollment.
  • If you purchase the program via US Post or fax, please allow 2 weeks for order processing.
  • Haven’t received your access information? Please contact AACC Customer Service.  


ACCENT® credit is offered. AACC is an approved provider of continuing education for clinical laboratory scientists in the states of California, Florida, Louisiana, Montana, Nevada, North Dakota, Rhode Island, and West Virginia.

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