Returns and Cancellations

GENERAL RETURN/CANCELLATION POLICIES

All returns and cancellations are handled by AACC Customer Service.
If you have placed an order on the website within the last 24 hours and need to change or cancel the order, contact Customer Service immediately by telephone or email.
If you paid by credit card, refunds will be credited to the original credit card. Allow 1-2 weeks for processing.
If you paid by check, a refund check will be mailed. Allow 2-4 weeks for processing.

GENERAL RETURNS/CANCELLATION POLICIES

All orders are guaranteed. Within 90 days if you are not completely satisfied with your new publications, simply return the order to AACC at the address below and we will credit you with a full refund. Videotapes, audiotapes, computer disks or CD-ROMS may not be returned unless they are defective.
Please include a copy of your receipt or packing slip in your return package and a note of explanation to:
AACC Customer Service
1850 K Street NW Suite 625
Washington, DC 20006-2213

MEETING/AUDIO-CONFERENCE CANCELLATION POLICY

All cancellations must be made in writing to AACC Customer Service.
- By email at custserv@aacc.org
- By fax at 1-202-887-5093.
- By mail to:
  1850 K Street NW Suite 625
  Washington, DC 20006-2213
All cancellations must be received by the deadline stated for the specific meeting and are subject to a processing fee. See the individual meeting for details.