Returns and Cancellations

General Return/Cancellation Policies

  • All returns and cancellations are handled by AACC Customer Service.
  • If you have placed an order on the website within the last 24 hours and need to change or cancel the order, contact Customer Service immediately by telephone or email.
  • If you paid by credit card, refunds will be credited to the original credit card. Allow 1-2 weeks for processing.
  • If you paid by check, a refund check will be mailed. Allow 2-4 weeks for processing.
  • All orders are guaranteed. Within 90 days if you are not completely satisfied with your new publications, simply return the order to AACC at the address below and we will credit you with a full refund. There are no cancellations or refunds for downloads and online learning. Electronic media, such as CDs, may not be returned unless they are defective.
  • Please include a copy of your receipt or packing slip in your return package and a note of explanation to: 
    AACC Customer Service
    1850 K Street NW Suite 625
    Washington, DC 20006-2213

Meeting/Webinar Cancellation Policy

  • All cancellations must be made in writing to AACC Customer Service.
    • By email at
    • By fax at 1-202-887-5093.
    • By mail to:
      1850 K Street NW Suite 625
      Washington, DC 20006-2213
  • All cancellations must be received by the deadline stated for the specific meeting and are subject to a processing fee.  See the individual meeting for details.
Page Access:

(800) 892-1400 or
(202) 857-0717
Select Option 2



Mailing Address:
1850 K Street NW
Suite 625
Washington, DC 20006-2213